Fewer recurring questions about appointment types and follow-up care
Fewer recurring questions about appointment types and follow-up care
Orthopedics
AI phone assistant for orthopedics
OrdiNav supports orthopedic practices with recurring calls, appointment questions and organizational pre-information by phone, on the website and outside opening hours.
For practices where recurring questions about first appointments, findings and follow-up care should not always end up at the front desk.
Practical benefit
Where the daily workload actually drops
The value does not come from “more AI”, but from fewer interruptions, clearer requests and better preparation before personal contact.
Better preparation before the visit
Better preparation before the visit
Clear handover whenever personal medical handling is needed
Clear handover whenever personal medical handling is needed
Typical requests
Which requests most often consume time on the phone
These requests are rarely medically complex at first. They are frequent enough, however, to keep interrupting the front desk and treatment flow.
First visit or follow-up?
Patients understand more quickly which appointment type is usually the right next step.
Findings and documents
Approved guidance about reports, documents and preparation can be given before the team gets involved.
Aftercare and callbacks
Recurring callback requests and aftercare questions can be captured and routed more clearly.
Rescheduling
Schedule changes and organizational questions do not have to interrupt treatment and reception in parallel.
Technical setup
AI phone assistant, web chat and controlled practice knowledge
OrdiNav combines voicebot, web chat and approved practice information into a structured entry point for recurring requests.
- Captures recurring requests by phone and web chat
- Uses approved process, preparation and appointment information
- Supports appointment guidance and next-step orientation
- Hands unclear, urgent or sensitive requests to the team
- Can stay reachable outside opening hours
Boundaries
What OrdiNav does not do
OrdiNav answers only practice-related and organizational questions based on approved information. It does not replace medical assessment, personal treatment decisions or individual recommendations.
Next step
Check whether OrdiNav fits your orthopedics
Together we review which recurring requests currently slow your team down, which of them can be pre-structured and where personal handover should remain in place.