Fewer routine calls about check-ups, hygiene and rescheduling
Fewer routine calls about check-ups, hygiene and rescheduling
Dental practices
AI phone assistant for dental practices
OrdiNav captures recurring requests, supports appointment guidance and helps patients find the right next step by phone, on the website and outside opening hours.
For dental practices that want to improve phone availability without having to answer every recurring routine question personally at the front desk.
Practical benefit
Where the daily workload actually drops
The value does not come from “more AI”, but from fewer interruptions, clearer requests and better preparation before personal contact.
Better appointment guidance before someone reaches the team
Better appointment guidance before someone reaches the team
Clear handover for sensitive, urgent or unclear requests
Clear handover for sensitive, urgent or unclear requests
Typical requests
Which requests most often consume time on the phone
These requests are rarely medically complex at first. They are frequent enough, however, to keep interrupting the front desk and treatment flow.
Acute pain
OrdiNav can explain which contact routes your practice provides for urgent requests and when the team takes over.
First appointment
Patients understand what to prepare, what to bring and what the next step looks like.
Check-up and hygiene
Recurring questions about preventive care and follow-up visits can be categorized before they interrupt the front desk again.
Rescheduling and costs
Cancellations, schedule changes and approved cost information can be communicated in a structured way.
Technical setup
AI phone assistant, web chat and controlled practice knowledge
OrdiNav combines voicebot, web chat and approved practice information into a structured entry point for recurring requests.
- Captures recurring requests by phone and web chat
- Uses approved process, preparation and appointment information
- Supports appointment guidance and next-step orientation
- Hands unclear, urgent or sensitive requests to the team
- Can stay reachable outside opening hours
Boundaries
What OrdiNav does not do
OrdiNav answers only practice-related and organizational questions based on approved information. It does not replace medical assessment, personal treatment decisions or individual recommendations.
Next step
Check whether OrdiNav fits your dental practice
Together we review which recurring requests currently slow your team down, which of them can be pre-structured and where personal handover should remain in place.